Frequently Asked Questions

To make purchases on you do not need to register; however, we suggest you create an account to recieve any new promotions and deals.

Item search
Discover all product categories directly from our Home Page selections, by choosing a category from the navigation menu, or by using the website's internal search.

Product information
On each product page, you will find all available sizes andcolours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order
1-From the item page, select the desired colour and size of
the product
2 Add the product to your Shopping Bag
3- Once you have finished shopping, click the "Proceed to
Checkout" button in your Shopping Bag
4- Enter your email and your shipping address
5- Select a shipping and a payment method
6- Check that the information you entered is correct and click
"Purchase Now".

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-timepassword, an SMS code, or another authentication method, in accordance with theestablished procedures of the credit card provider.

You will receive a confirmation email shortly after with thedetails of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Unfortunately, once an order has been confirmed, it is not possible to modify its details. If you wish to purchase additional items, kindly place a new order. For information on returning items, please refer to our Return Policy.

Yes, you can cancel your order, but please do so as soon as possible. Orders that have already been processed and shipped may not be eligible for cancellation. To cancel your order, please contact our customer support team immediately at

We will do our best to accommodate your request and provide further instructions.

Delivery Guarantee:
We guarantee delivery on the 3rd working day for orders placed by 4:30 p.m. EST. Please note that working days are Monday to Friday.

Shipping Origin:
All orders are shipped from Canada.

Shipping Costs:
Our delivery costs are flat, and there are no extra costs upon delivery.

Delivery Schedule:

  • Our courier delivers from Monday to Friday during business hours.
  • They will make one delivery attempt to the shipping address you provided during the order placement.
  • If delivery is not possible, the parcel will be delivered to the nearest UPS Access Point.

Warehouse Closure:
Please be aware that our warehouse is closed on public holidays. Plan your orders accordingly as shipments will not be processed on public holidays.

Order Processing:
All orders are processed automatically, and we are unable to expedite or delay shipping times.

For more detailed information on our delivery methods, please refer to the relevant article.

If you have any questions about our shipping policy, please don't hesitate to contact us at

If you wish to change the size and/or color of an item you purchased, you can do so at no additional cost within 15 days of the delivery date. Here's how:

  1. Fill out the Return Form.
  2. Choose the "Exchange" option.
  3. Select a replacement size and/or color from those available.

We will hold the requested item for you, and as soon as we receive your return, we will ship it to the address from your original order. You will receive a Shipping Confirmation email once the package has been dispatched.

Please note that you can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

If you have any questions about our exchange policy, please feel free to contact us at

We typically accept returns within 3 business days of their arrival at our warehouse. During peak times, it could take up to 7 business days. Here's how our return process works:

Return Acceptance:
Once your return has been accepted based on the product, we will promptly request reimbursement and send you a confirmation email.

Refund Processing Time:
The time required to process your refund may vary depending on the payment method used:

  • Credit Card: Our bank will reimburse you within 7 business days of receiving the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

If you have any questions about our return policy, please don't hesitate to contact us at We're here to assist you.

Otecka accepts a variety of payment methods including VISA, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, and others, depending on your country.

After adding items to your shopping bag and clicking 'Go to Checkout,' Otecka will calculate the total, including shipping costs, applicable duties, and taxes required by customs and revenue authorities at the destination. Your order total is guaranteed at the exchange rate when you place the order—no surprises!

Absolutely not! When you use checkout, the provided order total is the exact amount you'll be billed by OTECKA. There won't be any additional fees upon delivery.

Shipping an order to multiple addresses is not available at this time. For delivery to multiple destinations, please place separate orders.

No worries, you can easily get a new one. Go to My Account and click "Forgot Password." Follow the prompts to get an email sent to you that will let you reset your password. Then you're good to go.

It's easy to find the most accurate size information — it's on every product page. You'll find a Sizing & Size Charts link. Just click and the right size chart for that item will pop up. If you are still unsure which size is right for you, please contact us and we'll be happy to help.

The best way to receive promo codes and alerts for our special offers is by signing up for our emails. If you're not already subscribed, you can sign up at the bottom of this page.

Otecka does not store your credit card number. When you first save your credit card to your Otecka account, we immediately send your credit card number to our payment processing vendor. That vendor stores and protects your credit card information in its secure data centers. In return, Otecka receives a unique identifier called a "token" from the vendor and stores it in your account. This token doesn't contain your sensitive credit card number, it only represents your credit card to our vendor. The card number can't be reverse engineered from the token, and the token is meaningless to third parties. Using tokens makes your payments more secure because your credit card information resides in only one place—our vendor's secure data centers.


Our innovative support, SNUG POUCH™, keeps your jewels safe all day long. This differs from regular underwear with flat seams, lock stitching to prevent skin-against-skin friction, and providing chafe-free comfort. The shape of the ‘pouch’ means that it eliminates skin-on-skin contact, reducing sweat and heat, and making chafing a thing of the past! Boxer Briefs are our most popular style and have a 6” inseam.

Absolutely! Our SNUG POUCH™ lifts and supports the male jewels, eliminating skin-on-skin contact while our innovative design eliminates chaffing and irritation. Our HUGGER and RE-LAX series are moisture-wicking, quick-drying, and designed to move with you.

Our products are designed to provide comfort, support, and flexibility, making them suitable for various physical activities. Whether you're hitting the gym, going for a run, or participating in sports, OTECKA products are crafted to enhance your performance and provide the comfort you need during physical activities

Yes, if you are looking for swimwear, we recommend, the HUGGER and RE-LAX series are the quickest at drying and wicking moisture away from the body while offering great support in the water!

All of our brief underwear is suitable for men. It depends on your lifestyle and activities. The ODOUR CONTROL and MOISTURE WICKING finishes are designed to ensure that you feel as fresh as a morning breeze when you return home to your loved one. *A SECRET TO KEEP YOU HAPPY ALL DAY LONG!

Underwear is one of the most frequently washed items in our lives. We've designed our products to be machine-washed in cold water and then either line dried or tumble dried on low heat.* Please do not iron the underwear or use high heat in the dryer, as this can damage delicate fibers and elastane. Such damage may affect the feel, fit, and longevity of the underwear. We are not responsible for any damage resulting from ironing, high-heat drying, or improper washing.

Of course! We believe in quality and great service. We are so sure you'll love our underwear, socks, and t-shirts that if you don't, we offer a money-back guarantee on your first t-shirt, pair of underwear, or socks purchased from Otecka!

As part of a global family, we are more than happy to support the communities that contribute to delivering OTECKA to you. Our local team headquarters are located in Toronto, Canada, and our innovative designs come to life in a state-of-the-art facility in Canada. We've made every effort to find a location capable of producing the highest quality products with sustainably sourced materials and ethical processes. Our partners in Asia have emerged as leaders in environmentally-focused practices.

We meticulously follow all the manufacturing steps for our products, from selecting raw materials and factories to packaging materials. Our aim is to minimize our environmental impact.

Yes, our underwear is designed to fit a wide range of shapes and sizes. We prioritize inclusivity and aim to offer options that provide comfort and a great fit for everyone.

We currently offer products for sizes 28-42 (S-XL). We want all body types and heights to feel confident in Otecka. If you’d like to see an additional size added to your selection or have any feedback, please contact us via email at as we take all feedback into consideration in our designs.

The inseam is the measurement of the inside leg of our products from the bottom of the crotch, to the bottom of the leg cuff/seam. See our sizing and caring chart for more details.


At OTECKA, we currently offset carbon emissions by planting trees in the countries from which we source our products. We firmly believe that when you invest in nature, it always gives back in return. We follow ethical practices at every stage of manufacturing, from selecting raw materials and factories to packaging materials, with a strong focus on minimizing our environmental impact.

Keeping in mind our production footprint, we aim to donate 'A TEE FOR A TREE' and 'ONE PURCHASE = ONE TREE' for every order through NGOs in South Asia. These trees are planted in the countries from which we source our products. Currently, we are planting trees in Pakistan, India, Bangladesh, Sri Lanka, Vietnam, and many more countries in the near future. These locations may include areas affected by deforestation, natural disasters, or those in need of habitat restoration.